Revenue Operations Manager (B2B SaaS)

About the Role

We’re looking for a Revenue Operations Manager to be the cross-functional connector between Sales, Customer Success, Product, Engineering, and Leadership.

This is not a passive reporting role. You’ll own our revenue data end-to-end: consolidating it, questioning it, extracting insights from it, and turning those insights into clear actions that improve retention, expansion, and growth.

You’ll be our source of truth—and our source of healthy tension.

If you’re someone who loves digging into data, asking why, experimenting with AI tools, and influencing
teams with facts (not opinions), this role is for you.

What You’ll Do

1. Build a Single Source of Truth

• Partner with Engineering to consolidate data across:
  • HubSpot (Sales & Customer Success)
  • Stripe & ProfitWell (billing & revenue)
  • Our B2B SaaS product data (via admin panel / Retool)
  • Intercom (support & engagement)
  • Avoma (Sales & CS calls)
• Define core metrics, schemas, and definitions so everyone uses the same language.
• Ensure data is accurate, trusted, and accessible.

2. Turn Data into Insights (Causes)

• Identify the key drivers of:
  • Churn and retention
  • Revenue growth and expansion
  • Ideal customer profiles (ICP)
  • Time-to-value and product adoption
• Analyze both quantitative data (metrics, usage, revenue) and qualitative signals (calls, tickets, notes).
• Use AI and modern analytics tools to surface trends and patterns faster.

3. Turn Insights into Action (Effects)

• Create clear, repeatable checklists, playbooks, and to-dos for:
  • Retaining customers
  • Expanding accounts
  • Identifying and prioritizing great-fit customers
• Translate insights into concrete recommendations for Sales, CS, Product, and Leadership.
• Track outcomes and continuously refine what works.

4. Strategic & Cross-Functional Business Partner

• Act as a neutral, trusted partner across teams.
• Challenge assumptions and call out uncomfortable truths—respectfully, clearly, and with data.
• Ask great questions, meet with teams regularly, and deeply understand how the business actually runs.

5. Build Dashboards & Reporting That Matter

• Design dashboards that executives and operators actually use.
• Focus on clarity over vanity metrics.
• Help the team answer: What should we do differently next week?

What We’re Looking For

Experience & Background

• Proven experience (minimum 3 years) in Revenue Operations, Business Analytics, or GTM Operations at a B2B SaaS company.
• Experience working with Sales and/or Customer Success teams.
• Track record of turning messy data into actionable insights.
• Experience partnering with Engineering or Data teams.

Technical & Analytical Skills

• Comfortable working across multiple data sources and tools.
• Strong analytical thinking; able to interpret trends, not just report numbers.
• Experience building dashboards and defining metrics.
• Curious and hands-on with AI tools for analysis, summarization, and pattern detection.

Mindset & Traits

• Gritty: Not afraid to dig in, challenge the status quo, or raise hard truths.
• Curious: Constantly asking “why?” and exploring new angles.
• Business-minded: Strong judgment about what actually matters.
• Creative: Willing to experiment with new tools, workflows, and approaches.
• Trusted operator: Balanced, fair, and respected across teams.

Bonus Points

• Background in Customer Success or Sales
• Experience with HubSpot, Stripe, ProfitWell, Intercom, Avoma, Retool
• Strong interest in AI applied to revenue, churn, and customer insights
• Based in Vancouver (or open to being in-office regularly)

Why Join Us

• You’ll have real ownership over how revenue data is defined and used.
• You’ll influence decisions across the entire company.
• You’ll work directly with leadership and engineering.
• You’ll help shape how we use AI to run a modern B2B SaaS.
• You’ll have the mandate to tell the truth—and make things better.
• Competitive compensation and benefits.
• Flexible work environment.

Salary Range
$95,000 – $105,000 CAD annually. 

We don't offer relocation support for this job posting.