Customer Success Manager (Europe)
Remote
Contracted
Experienced
About Event Temple
Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech Awards 4 years in a row and we’re growing rapidly.
We help make travel and events happen. At Event Temple we believe in helping people of great character thrive and we are on the mission to create the future of sales and catering, and be the most respected and innovative solution for hotels around the world.
Your Role
As our Customer Success Manager, you are the voice of the customer internally and the voice of the company externally. You’ll be the key point of contact for a portfolio of customers. You’ll onboard, train, support, and empower clients to maximize their success with Event Temple, all while spotting new growth opportunities.
What You’ll Bring
You must be a combination of all-three, the absence of one of these traits does not align with Event Temple’s vision of who we want to be. (If you want to really impress us in the interview - Read The Ideal Team Player by Patrick Lencioni before coming in!)
Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech Awards 4 years in a row and we’re growing rapidly.
We help make travel and events happen. At Event Temple we believe in helping people of great character thrive and we are on the mission to create the future of sales and catering, and be the most respected and innovative solution for hotels around the world.
Your Role
As our Customer Success Manager, you are the voice of the customer internally and the voice of the company externally. You’ll be the key point of contact for a portfolio of customers. You’ll onboard, train, support, and empower clients to maximize their success with Event Temple, all while spotting new growth opportunities.
What You’ll Bring
- Customer-Centric Builder: Craft solutions and document processes that elevate client success and streamline our systems.
- Problem-Solver: Think creatively and proactively to resolve client issues; escalate to engineering only when needed.
- Growth-Oriented: Work with our Head of Customer Success to build your career, with us cheering you on every step!
- Onboard new clients provide training, conduct success check-ins, and drive client satisfaction.
- Respond to customer inquiries and provide technical and strategic advice.
- Contribute to our knowledge base, training resources, and client education materials.
- Collaborating with team leads to support department initiatives and product updates.
- Background from the hospitality industry
- Great system knowledge
- Fluent in German and English
- Remote contractor role (invoice monthly, handle your own taxes/social fees)
- Friendly co-workers
- Work from Home / Remote friendly 8 hours a day
- Become part of a success story - we’ve been voted #1, 4 years in a row!
- You enjoy creatively solving problems and navigating different design solutions for challenging engineering problems.
- You’re a person who is self-motivated, resilient, and quick to adapt to new obstacles.
- You’re looking for an alternative to the corporate abyss.
- You want a place where your ideas matter and impact significantly.
- You value freedom, and you want to play on a winning team with others who feel the same way.
- You want to help build a future where there are more events, travel, and experiences, not less.
- It’s this long-term, bigger picture that makes you feel both inspired and engaged.
You must be a combination of all-three, the absence of one of these traits does not align with Event Temple’s vision of who we want to be. (If you want to really impress us in the interview - Read The Ideal Team Player by Patrick Lencioni before coming in!)
Apply for this position
Required*